Training & Development

The Customers Comes First

The customer comes first...

Every business says it, but only the most successful ones truly live it. Assessing customer expectations and perceptions is an important first step. The Imaginus staff will work closely with you to design and implement a program specific to your business.

Acting on customer information to set you apart from your competitors, is the logical and economically responsible next step. By introducing training and development, consulting, market research, and tailored written communication, we fully complement our secret shopping services to form a comprehensive action plan that puts your customer first.

Our comprehensive training programs define the most effective and cost-conscious approaches to meeting needs and objectives through the successful management of your human resources. We assess and teach the skills necessary for planning, organizing, leading, and facilitating team performance.

trainingmed

Our comprehensive training programs define the most effective and cost-conscious approaches to meeting needs and objectives through the successful management of your human resources. We assess and teach the skills necessary for planning, organizing, leading, and facilitating team performance.

Objectives:

  • Identify and examine the role of the supervisor/manager

  • Analyze distinct, successful manager characteristics

  • Discover, clarify and solve problems

  • Review, discuss and integrate policies and procedures

  • Motivate staff at all levels

  • Examine, demonstrate, and practice supervisory skills

  • Uncover and practice delegation concepts

  • Develop management styles to effectively handle performance and discipline problems

  • Develop internal training initiatives

3dglassesman

Company Specific Programs

With our guidance, clients may choose from modules covering a variety of key topics to form an individually designed, company-specific program:

Organizational Development

Organization/Bench Strength; Team Building; Performance Appraisal; Preparing/Conducting Meetings; Communication (Written/Oral); Train the Trainer; Establishing Priorities, Defining Goals and Measuring Performance

Leadership & Management

The Manager’s Role; Management Theory; Change Management; Negotiation Skills; Leadership

Supervisory Skills

Techniques of Supervision; Interpersonal Skills; Management Style; Motivation; Delegation; Coaching and Counseling; Reinforcement and Recognition

Quality

Total Quality Management

Problem Solving

Creative Problem Solving; Conflict Management; Managing Performance Problems

Hiring & Retention

Interviewing and Selection; Climate/Environment

Secret Shopping

Secret shoppers provide an unbiased perspective of how well an organization is meeting its customer service and training objectives. Our trained shoppers assume the role of a customer and conduct evaluations based on the agreed criteria.