Secret Shopping

It's What You Don't Know...

secretshoppingmed

It's what you don't know...

Remaining committed to our core business of over 25 years, Imaginus leverages our Training & Development experience and expertise to provide targeted customer experience evaluations through our secret shopping program, customer interviews, focus groups and competitive evaluation. Employing impartial, objective observations, in-depth customer interviews, interactive focus group discussion formats, and timely, detailed analysis, we work within your budget to help your core business develop and maintain a competitive advantage.

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The Secret Shopping Process

Secret shoppers provide an unbiased perspective of how well an organization is meeting its customer service and training objectives. The shopper assumes the role of a customer and...

Interviews, Focus Groups, & Competitive Analysis

Our experience designing and conducting hundreds of thousands of customer interviews allows us to learn information that only the customer can provide. We identify the key points in...

Designing Your Program

A typical Customer Service Evaluation program consists of the following stages, each of which is tailored to your requirements. Stage I is Evaluation Planning...

We're Committed

Regardless of the program features you choose, we commit to timely, accurate evaluations and reports, in line with your specific needs. Please visit our Contacts page to begin designing a secret shopper solution for your organization.