Stage I: Determination
Goals & Objectives
Strategic Action Plan
We facilitate a preparation session to define the organization’s direction and critical actions, ending in the development of the Action Plan Timetable.
Stage II: Strategic Review
Identify and define each specific Action area
Integrate materials and information
We work closely with your team to develop and provide structure, format and the appropriate medium(s) for Action Plan formulation
Stage III: Develop an Action Team & Action Plans
Stage IV: Consolidate, Prioritize, & Finalize
Consolidate individual action plans and additional resources into a General Operating Plan
Finalize schedule to ensure the elimination of conflicts and establishment of attainable deadlines
Stage V: General Operations Plan
Stage VI: Consolidate, Prioritize, & Finalize
Imaginus specializes in face-to-face, telephonic, and online sales/service training. The key concept is serving your customer with excellence, whether that customer is a shopper, a patient, a co-worker or an outside resource.
The program provides an individualized experience for every participant. It is uniquely custom-designed to meet the needs of each individual, as identified in a one-on-one, pre-program assessment of each participant's style and skill level.
Imaginus works together with both management and the participants to create a prototype of the "ideal" service provider. It identifies obstacles to achieving the ideal standard, and employs strategies to overcome these obstacles.
The final key to the success is the comprehensive post–program follow–up that is scheduled 1, 3 and 6 months from program conclusion.
Imaginus provides training to organizations to identify needs and benefits, motivating your employees to move their attitudes, expectations and cognitive thinking forward.